On the website it answers customers, inside the company it answers colleagues. It uses only what you have written (pages, manuals, procedures, price lists) and puts the document it came from next to every answer.
The same questions arrive every day: opening hours, terms, shipping, how to do a certain thing, where that form is. The answers already exist, written down somewhere, but whoever asks cannot find them and whoever answers rewrites them every time.
The chatbots of a few years ago left a bad memory: trees of hand-written answers that did not understand the question and could not say they did not know. The idea was right, but those chatbots did not read anything.
Website pages, PDFs, shared documents, FAQs. There are no answers to write by hand, and the index updates when the sources change.
If a piece of information is not in your content, it says so and hands the conversation to a person instead of making something up.
Whoever reads can open the page and check. That is what makes an automatic answer credible, for a customer as much as for a colleague.
What customers see and what colleagues see stay separate, with the permissions of the systems the documents come from.
These are the numbers we set in discovery, before writing any code. The starting value is measured on your data, and the prototype is judged against it.
The share the assistant resolves on its own, read together with the ratings of those who asked.
The ones for which it finds no source. They are the list of content missing from the website or the documents, and often the most useful discovery.
How many still arrive by email and phone on the topics the assistant covers.
If the questions are few and always the same, a well-written FAQ page does the same job. And if the content is out of date, the assistant confidently repeats old information: that needs fixing first.
Widgeto.ai is exactly this, ready-made for websites. It installs with one line of code, cites the page every answer comes from and speaks the visitor's language. For internal documents we build it to measure.
How Widgeto is builtManuals, technical sheets and resolved tickets become answers with the source next to them, for the technician on site and for whoever answers the phone.
How the month went, which orders are stuck, what is missing from stock. Questions in plain language to the assistant you already use, with the answers taken from the ERP.
A free 30-minute call, with no commercial follow-up unless you want it.